Refund policy

Return & Refund Policy

At Muse Studio, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order number is required.

Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

Personal care and beauty products
Skincare tools and accessories
Sale or clearance items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product so we can review your request and provide a suitable resolution.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed within 7–10 business days through the original payment method where applicable. Processing times may vary depending on your bank or payment provider.

Exchange Policy

We only replace items if they are defective, damaged, or if the wrong product was shipped. Exchange requests must be submitted within 7 days of receiving the order.